Global Host - Refund And Cancellation Policy

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING OUR REFUND & CANCELLATION POLICY.
Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department within 10 Days of transaction.

STANDARD REFUND TERMS

Products/Service bought from Global Host may be refunded only if cancelled within 10 days of the date of the transaction. Date of the purchase or transaction for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Global Host in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

Hosting (all plans, except promotions & Free Domain Bundled) If the transfer fails for any reason, the customer must start over and pay the transfer fee again. Backups CloudFlare, Cache Manager, Priority Support



PRODUCTS NOT AVAILABLE FOR REFUNDS

Domain Name Registrations, Domain Name Renewals, Domain Name Transfer, Offer & Promotions, Free Domain Bundled, G Suite, Dedicated Server, VPS Server & SSL Certificates.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 15 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

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